Orders are processed from Monday to Sunday. Please check your confirmation email and shipment notification for tracking numbers. If you have any troubles of finding our emails, please check your spam/junk folder, and transfer our emails to your main folder to avoid ignoring any further shipping updates. Options in to live tracking information via text message from your shipping confirmation email.
COLD&PINK is not responsible for lost or stolen packages or any fees/taxes related to international shipping. Please contact your local post office for help on the recovery of packages reported delivered via your tracking number. Your orders may be delivered in multiple shipments in order to shorten the duration of delivery.
Currently, we provide shipping services in most countries in the world. The shipping fee will be calculated on the checkout page.
Normally, total delivery time = processing time (5-10 business days) + shipping time (depending on shipping methods and your locations).
PLEASE NOTE: Once you receive an order confirmation email, it means we have stock currently or we can arrange your order later. We might not be able to update the stock information right away when the product is sold out. If that is the case, we will cancel your order. No payments will be captured in this case. If you were still interested in this product, please contact us for restocking.
The pre-order products can not be shipped out immediately. When you placed the order, we assume you agree to wait for up to 1.5 months. The same rule applies to handmade products. The production period or processing time varies, we will provide the reference time in the product description.
Sure. Once we ship out your order, you will get a shipment email immediately. You can track your order here: Track Order
For US customers only: we will provide the tracking number of your package once it is shipped out. But the tracking updates are not available until your package arrives in the country of destination.
RETURNS & REFUNDS
Our policy lasts 7 days. If 7 days have gone by since you've received your item(s) as according to the tracking information, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must have original brand tags in the original packaging.
We do not accept returns or exchanges for personal reasons or fit issues. You are responsible for selecting the correct size. Size charts are available for each product with the exception of one size fits all items. In the event you do receive the incorrect size you are required to send us a photo of the label and we will match it with your order. Please contact us if you ever need help with sizing. We do not issue refunds if you order the incorrect size.
To complete your return, we require a receipt or proof of purchase or order confirmation. Please do not send your purchase back to the sender's address. Please email us at email@example.com for return instructions. Once you are informed about the return address, please ship out your package as soon as possible. If we do not receive your package within 30 days, we can not process your returns anymore.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note there is a transaction fee (3.1% of the original payment, which may vary in banks, credit cards, and your original payment methods) that will be deducted from your refund. The refund amount does not include the shipping fee and costs associated with returns. Some banks/credit card companies require up to 10 days to process refunds but the majority of the time you should receive your funds in a shorter time period. Please contact your payment provider to verify the refund if we have already sent you a refund notice but you are yet to receive the funds.
Our policy allows customers to cancel their orders within 12 hours. If you apply for cancellation within 12 hours of your order being placed, you’ll receive a full refund of the original payment. Once we started to process your order or your package has departed its original shipping location, we are no longer able to cancel, refund or update your order. In another case, your cancellation will automatically enter into the refund process then.
Therefore, any cancellations that occurred after 12 hours since the order was placed will be charged a transaction fee ( 2.9%+0.3; it may vary in currencies, banks, credit cards, and your original payment methods ).
You are responsible for reading the product descriptions carefully before placing the order. We'll automatically cancel the items that are out of stock or sold out in your order and refund the money back to the original payment method. For overseas customers, we won't provide regional tracking information until your package arrived at the international transfer point.
To return your product, you must email us at contact@coldandpink.Com to arrange for shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Since you are informed about the return address, please ship out your package as soon as possible. If we do not receive your package within one month, we can not process your returns anymore.