SHIPPING INFORMATION

Orders are processed from Monday to Sunday. Please check your confirmation email and shipment notification for tracking numbers. Options in to live tracking information via text message from your shipping confirmation email.

Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable. We are not responsible for failed to deliver your packages, lost, stolen, tampered with or carrier delayed packages incurred by recipients‘ inappropriate operations or incorrectly provided addresses.

International Shipment: Your orders may be delivered into multiple shipments in order to shorten the duration of delivery. The value of the package will be reported under $100 in order to avoid custom charges. We will cover the shipping insurance for the order values more than $500 to ensure the safety and your benefit.

Currently, we provide shipping services in United States, Canada, United Kingdom, Australia and Japan. For the rest of world, please contact us via email.

We recently relocated our warehouse to Hong Kong to make it easier cover worldwide shipping. Normally, Total Delivery Time = Processing Time (5-7 business days) + Shipping Time (Depends on shipping methods and your locations).

For US Customers ONLY: The tracking number of your package will be provided once it is available, but the tracking updates are not available until your package arrives United States if you select standard shipping.

Please Note: We ONLY sell designer brands, therefore we only have limited stock to ensure the exclusivity. Please understand the production of our products is more complex, and requires more time. Once you receive an order confirmation email, it means we have stock currently or we can arrange your order later. We might not be able to update the stock information right away when the product is sold out. If that is the case, we will cancel your order. No payments will be captured in this case. If you were still interested in this product, please contact us for restock.

The Pre-order products can not be shipped out immediately. When you placed the order, we assume you agree to wait for up to 2 months. The same rule applies to the Handmade products. The production period or processing time varies, we will provide the reference time at the product description.

Sure. Once we ship out your order, you will get a shipment email immediately.

For US Customers ONLY: We will provide the tracking number of your package once it is shipped out. But the tracking updates are not available until your package arrives the country of destination if you select standard shipping.

RETURNS & EXCHANGES

Our policy lasts 7 days. If 7 days have gone by since you've received your item(s) as according to the tracking information, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must have original brand tags in the original packaging.

We do not accept returns or exchanges for personal reasons or fit issues.

We didn't provide try-on service for free, so you are responsible for selecting the correct size. Size charts are available for each product with the exception of one size fits all items. In the event you do receive the incorrect size you are required to send us a photo of the label and we will match it with your order. Please contact us if you ever need help with sizing. We do not issue refunds if you order the incorrect size.

To complete your return, we require a receipt or proof of purchase or order confirmation. Please do not send your purchase back to the sender address. Please email us at contact@coldandpink.com for returns instructions. Once you are informed about the return address, please ship out your package as soon as possible. If we do not receive your package within 30 days, we can not process your returns anymore.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping fee is non-refundable.

Some banks/credit card companies require up to 10 days to process refunds but majority of the time you should receive your funds in a shorter time period. Please contact your payment provider to verify the refund if we have already sent you a refund notice but you are yet to receive the funds.

You can cancel your order within 24 hours. We'll automatically cancel the items that are out of stock or sold out in your order and refund money back. For oversea customers, we won't provide regional tracking information until your package arrived international transfer point. Once your package departs original shipping location, we are no longer able to cancel your order.

To return your product, you must email us at contact@coldandpink.com to arrange for shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Since you are informed about the return address, please ship out your package as soon as possible. If we do not receive your package within one month, we can not process your returns anymore.