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Shipping Information

United States

Standard Shipping: Arrives in 15-25 business days, Orders below $200: $12; Orders over $250: FREE.

Priority: Arrives in 5-10 business days $35+

Japan

Standard Shipping:  Arrives in 10-15 business days $8.99

United Kingdom

Standard Shipping: Arrives in 15-25 business days $12

Canada

Standard Shipping: Arrives in 15-25 business days $12

Australia

Standard Shipping: Arrives in 15-25 business days $15

Priority Shipping:  Arrives in 5-10 business days $35+

Rest of the World

Economy International Shipping: $15

 

Delivery Time

Normally: Delivery Time = Processing Time (5-10 business days) + Shipping Time (varies in shipping methods). Orders are processed from Monday to Sunday.

 

* Please note: The exact delivery time may vary due to holidays or other factors. Above info is only for reference.

* The prices below are only for reference. The final shipping fee may subject to actual weight / size of the package.

 

Orders are processed from Monday to Sunday. Please check your confirmation email and shipment notification for tracking numbers. Options in to live tracking information via text message from your shipping confirmation email.

COLD & PINK is not responsible for lost or stolen packages or any fees/taxes related to international shipping. Please contact your local post office for help on recovery of packages reported delivered via your tracking number. Your orders may be delivered into multiple shipments in order to shorten the duration of delivery. 

We regret to inform you we are not responsible for parcels that are damaged during transit. There is no compensation for standard shipping in case of the lost.

Standard Shipping

The packages of failed delivery will not be returned to us instead of our shipping agency at local. The shipping agency will not provide delivery service for returned packages. Therefore, we cannot change your address or compensate for any cost this has caused once your package has been shipped out. Please make sure you provided correct shipping address before placing order, if you need to revise your address, please contact us as soon as possible.

Please note that we do not take any responsibility or liability for parcel returns or failed delivery due to the above situation.

Due to the influence of Coronavirus, our shipments have been delayed with reduction of flights. We will try our best to ship your order as soon as possible, however it is unavoidable that it will take longer time than usual delivery. We apologize for the inconvenience this may cause. 

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